How do I delete my eSiMAZE account?

Quick answer

Email support@esimaze.com from your account address and ask us to delete your account. There is no delete button in the dashboard - deletion is handled as a verified privacy request.

Before you ask us to delete

• Use or finish any active eSIM first. Deleting your account does not refund unused packages.
• Save any installation details you still need. Once the account is closed you will not be able to open them from the dashboard.
• Note that an eSIM already installed on your phone keeps working until the package expires; it is not removed from the device.

What happens next

• We confirm the request genuinely comes from the account holder.
• We delete or anonymise your account data, except records we are required to keep.
• Records such as transaction and tax records are retained for the period required by law, as set out in our privacy policy.

Important

Deletion is permanent. Past orders and their installation details cannot be restored afterwards.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.