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eSiMazeAmazing Travel Partner

Get Help

Contact us

Share your issue and we will guide you through installation, activation, and connection recovery.

Support channels

Before contacting us, check

  • Confirm the eSIM line is turned on and selected for mobile data.
  • Check the roaming requirement shown in your eSIM installation details, and enable Data Roaming only if your package requires it.
  • Toggle airplane mode for 20-30 seconds and reconnect.
  • Compare the APN on your phone with the APN shown in your eSIM installation details. Change it only if the package instructions require it.
  • Restart your device after checking the settings above.

Send a support request

Include your destination, device model, order reference if you have one, and screenshots if available so we can help faster.