How do data amounts and validity periods work for eSIM packages?

Quick answer

Each package combines two separate limits: an amount of data and a number of days. The package ends as soon as either one is exhausted - using all your data on day two ends it, and so does reaching the final day with data to spare.

How the days are counted

• Validity runs in consecutive calendar days, including days you do not use your phone.
• Counting starts according to the package's activation policy - either at installation or at first connection. Your package details state which.
• A package cannot be paused once started.

Choosing an allowance

• Maps, messaging, and web browsing use relatively little.
• Video streaming, video calls, cloud photo backup, and app updates use far more.
• If you are unsure, check what your phone has used at home over a comparable number of days.

Important

Data and days do not convert into each other, and unused data is not refunded or carried over. See what happens to the unused data.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.